Privacy Policy -In accordance with Law 25 (Quebec)

1. Who We Are

This Privacy Policy explains how Audition Solution, located at 2155 Rue Saint-Louis, Ville Saint-Laurent, QC H4M 1P1, collects, uses, stores, and protects your personal information.

Privacy Officer:
Rachel Levy
rachellevy@auditionsolution.com
(514) 303-7770

2. What Personal Information We Collect

We may collect the following information when you visit our website, contact us, or use our services:

  • Full name

  • Phone number

  • Email address

  • Postal code

  • Reason for consultation

  • Any other information voluntarily provided via forms or communications

3. Why We Collect Your Information

We collect your personal information only for the following purposes:

  • To schedule and confirm appointments

  • To follow up with you regarding your hearing care

  • To send service-related communications (with your consent)

  • To comply with medical, legal, or professional form requirements

4. Legal Basis for Use (Consent)

In compliance with Law 25, your informed consent is required before collecting or using your personal data. You may withdraw this consent at any time by contacting us.

5. Who Has Access to Your Information

Only authorized personnel within our team have access to your personal data—and solely for the purposes listed above.
We do not sell, rent, or share your personal information with third parties.

6. How Long We Keep Your Data

Your personal data is retained only for as long as necessary for the purposes for which it was collected. After that, it is securely destroyed or anonymized.

7. How We Protect Your Information

We apply strict physical, administrative, and technical safeguards to ensure your data is secure and protected from unauthorized access, loss, or disclosure.

8. Your Rights Under Law 25

You have the right to:

  • Access your personal information

  • Request corrections or updates

  • Withdraw your consent at any time

  • Request deletion, when applicable

To exercise your rights, please contact our Privacy Officer at rachellevy@auditionsolution.com.

9. Use of Cookies

Our website may use cookies or similar tracking technologies to improve your experience or collect usage data. You can manage cookie settings through your browser.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The most recent version will always be available on our website.